Privacy Policy
How qquu collects, uses, and protects your personal information. Your privacy matters to us — read this policy before using our platform.
Introduction
This Privacy Policy ("Policy") describes how qquu ("we", "us", "our") collects, uses, stores, and discloses personal information about individuals ("you", "your") who register for or use the qquu platform available at qquu.ws, including all associated betting, casino, and payment services. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy applies to all users of the Platform, whether accessing qquu.ws from a smartphone browser in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, or any other location. If you do not agree with this Policy, please do not use the Platform. qquu reserves the right to amend this Policy at any time. Continued use of the Platform after publication of a revised Policy constitutes your acceptance of the changes.
By creating an account on qquu, you expressly consent to the collection, processing, and storage of your personal data in accordance with this Policy. You may withdraw consent at any time by contacting us at [email protected], subject to us retaining data as required by applicable legal and regulatory obligations.
Privacy at a Glance
All data in transit is protected by SSL encryption. Your credentials are never stored in plain text.
qquu does not sell, rent, or trade your personal data to any third party for marketing purposes.
You have the right to access, correct, or request deletion of your personal data held by qquu at any time.
You may request deletion of your account and associated personal data by contacting our support team, subject to legal retention requirements.
The platform is designed for mobile browsers. Session tokens expire automatically after inactivity to protect your account.
For all privacy queries, contact [email protected]. We aim to respond within 24 hours (BST, UTC+6).
Information We Collect
qquu collects personal information that is necessary to provide you with a safe, fair, and functional gaming and betting service. We collect information in the following categories:
- Registration data: full name, date of birth, email address, mobile number, and any other information you provide when creating your qquu account.
- Identity verification (KYC) documents: government-issued identification, proof of address, and where required, a selfie or photograph for identity confirmation.
- Financial data: transaction histories, deposit and withdrawal amounts, payment channel details (bKash, Nagad, Rocket, Upay account references), and wallet balances — note that we do not store full payment account credentials; these remain with the respective payment providers.
- Technical and usage data: IP address, device type, operating system, browser type, pages visited, session duration, game history, betting activity, and click-stream data collected automatically when you use the Platform.
- Communications data: records of any correspondence you have with qquu's customer support team, including email, live chat transcripts, and any feedback or complaints you submit.
We collect only the information that is reasonably necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data (such as health information or political opinions) except where strictly required by our responsible gaming obligations or applicable law.
How We Use Your Information
qquu uses the personal information we collect for the following purposes:
- Account management: to create, maintain, and administer your qquu account, verify your identity, and process your deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Service delivery: to provide access to sports betting markets, live casino games, slots, crash games, card games, and all other Platform features.
- Regulatory compliance: to fulfil our know-your-customer (KYC) obligations, conduct anti-money laundering checks, verify age eligibility (21+), and meet any other applicable legal and regulatory requirements.
- Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other illegal or prohibited activities on the Platform.
- Responsible gaming: to monitor player activity for signs of problem gambling and, where appropriate, to apply account restrictions, send responsible gaming communications, or refer players to support resources.
- Service improvement and analytics: to analyse usage patterns, troubleshoot technical issues, optimise the Platform's performance, and develop new features based on how players use qquu.
Legal Basis for Processing
qquu processes your personal data on the following legal bases, depending on the nature of the processing activity:
- Contractual necessity: processing that is necessary to fulfil our contract with you — including account registration, payment processing, and game delivery.
- Legal obligation: processing required to comply with applicable laws and regulations, including KYC, anti-money laundering, and age verification requirements.
- Legitimate interests: processing for fraud prevention, platform security, responsible gaming monitoring, and service analytics — where our interests do not override your fundamental privacy rights.
- Consent: where we ask for your consent to process data for a specific purpose (such as sending promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
Sharing Your Information
qquu does not sell your personal data. We may share your information with third parties only in the following limited circumstances:
- Payment processors: transaction data is shared with bKash, Nagad, Rocket, and Upay solely to process your deposits and withdrawals. Each provider operates under its own privacy policy and data protection obligations.
- Game providers: aggregated, anonymised session data may be shared with game studios such as Pragmatic Play, Evolution Gaming, Spribe, and others to support game performance monitoring and fair-play certification.
- Legal and regulatory authorities: we will disclose your personal data to law enforcement, regulatory bodies, or other governmental authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of qquu, its users, or the public.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of qquu's business, your personal data may be transferred to the relevant acquiring entity, subject to the same privacy protections described in this Policy.
qquu will never share your personal data with third-party marketers, data brokers, or advertising networks without your explicit prior consent. If you receive unsolicited marketing claiming to be from qquu, please report it to [email protected] immediately.
Payment Data & Mobile Banking
When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, qquu receives a transaction reference and confirmation from the relevant mobile banking provider. We store this reference for account reconciliation, fraud detection, and regulatory compliance purposes. We do not receive or store your full bKash, Nagad, Rocket, or Upay PIN, password, or account credentials — these remain entirely within the respective provider's systems and are never visible to qquu.
All financial transactions on the Platform are denominated in Bangladeshi Taka (৳). qquu does not apply currency conversion fees. Transaction records are retained for a minimum of five years from the date of each transaction to satisfy applicable financial record-keeping obligations.
Cookies & Tracking
qquu uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device when you visit qquu.ws. We use the following types of cookies:
- Essential cookies: required for the Platform to function correctly, including session management, login state, and security tokens. These cannot be disabled without impairing Platform functionality.
- Analytics cookies: used to collect anonymised data about how users navigate and interact with qquu.ws, helping us identify popular content, improve page performance, and fix technical issues.
- Preference cookies: store your Platform settings such as language preference and display options so you do not need to reconfigure them on each visit.
You may manage or disable non-essential cookies through your mobile browser's settings. Please note that disabling cookies may affect the functionality of certain Platform features. qquu does not use third-party advertising cookies or share cookie data with advertising networks.
Data Retention
qquu retains your personal data for as long as your account remains active and for such period thereafter as is necessary to fulfil the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The following indicative retention periods apply:
Account and identity data is retained for the duration of the account relationship and for a minimum of five years following account closure, in accordance with applicable financial and anti-money laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter to demonstrate compliance. Where you request deletion of your account, we will delete or anonymise your personal data within a reasonable period, subject to our legal retention obligations.
Your Rights
Subject to applicable law, you have the following rights in relation to the personal data qquu holds about you:
- Right of access: you may request a copy of the personal data we hold about you, along with information about how it is used and with whom it has been shared.
- Right of rectification: you may request that we correct any inaccurate or incomplete personal data we hold about you.
- Right of erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to restrict processing: you may ask us to suspend processing of your personal data in certain circumstances, for example while we investigate a complaint you have raised.
- Right to withdraw consent: where processing is based on your consent, you may withdraw that consent at any time by contacting [email protected], without affecting the lawfulness of processing carried out before withdrawal.
To exercise any of the rights listed above, please send a written request to [email protected] with the subject line "Data Subject Request". We will acknowledge your request within 72 hours and respond in full within 30 days. We may ask you to verify your identity before processing your request.
Security
qquu implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include SSL/TLS encryption for all data in transit, secure hashed storage of account credentials, role-based access controls limiting which qquu personnel can access personal data, regular security audits and vulnerability assessments, and automatic session expiry following a period of inactivity.
While qquu takes data security seriously and employs industry-standard protections, no system connected to the internet can be guaranteed to be completely secure. In the event of a data security incident that affects your personal data, we will notify you and any relevant authorities as required by applicable law and as promptly as practicable.
Children's Privacy
The qquu Platform is strictly intended for adults aged 21 and above. qquu does not knowingly collect personal data from any person under the age of 21. If we become aware that a person under 21 has provided personal data to us, we will delete that data immediately and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at [email protected] so that we can take appropriate action without delay.
Changes to This Policy
qquu may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is shown at the top of this page. Where changes are material, we will provide prominent notice on the Platform and, where practicable, notify you by email to your registered address at least 14 days before the changes take effect.
Your continued use of the Platform after any revised Privacy Policy comes into effect will constitute your acceptance of the changes. We encourage you to review this Policy periodically to stay informed about how qquu protects your information.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or about how qquu handles your personal data, please contact our Data Support team. We aim to respond to all privacy enquiries within 24 hours (Bangladesh Standard Time, UTC+6).
Email: [email protected]
Your data is safe with qquu. Explore our casino, check the FAQ, or learn more about who we are.